Domiciliary Care Service Overview
We are usually contacted by family or representative of a prospective client. Alternately, clients may be referred to INCA from their local Social Services office. Initial overview of the client's needs are taken down at this stage usually during the initial telephone conversation.
An initial appointment is then set up to assess the Client's needs and any risks involved in care service provision. This meeting includes the Client, their family and/or representatives and a member of the management team from INCA
A care needs assessment, risk assessment and care plan is formulated from all of the information gathered and checked by a manager at INCA who is trained for this task. If we believe we are to meet the needs of the Client to the high standards we expect, then we will agree a start date with all parties.
Full personal details of the client, their respective needs and all information taken down are treated in the strictest confidence and securely in according with the Data Protection Act.
The care service commences and is monitored.
Feedback is sought from the Clients, family and representatives, staff and any relevant third parties. A review of the service takes place after one month and any amendments to the care service are agreed prior to such changes being implemented. Following this a new care plan is formulated and re-issued.
There are 6 monthly and annual care review meetings (quality checks) and review of risk assessment. These can also be more frequent if the need arises.
The care continues until the contract is terminated with appropriate period of notice by either party.