Key Contract Terms and Conditions

Ø     Charges for Services Purchased by the Local Authority

If care has been arranged by Social Services and the Local Authority is the purchaser then there are no fees to be paid directly to INCA by the client.

Ø     Charges for Private Clients

Your charge is agreed after assessment and is stated in the contract for care services that INCA issues. There are no other hidden charges.

Ø     Bank Holiday and Public Holidays

Bank holidays, Christmas and New Year’s days will be charged at twice the normal rate.

Ø     Timesheets

It is in your interest to ensure that an INCA timesheet is signed by you or your representative at each visit. If you are unable to sign, please let us know.

Ø     Accommodation and Meals

INCA staff on sleep-in duties will require adequate accommodation. Meal should not be provided for INCA staff but clients may allow the care workers to prepare simple food onsite.

Ø     Payment

Charges for care services will be itemised on INCA’s invoice by visit. Payments are due upon receipt of our invoice. A deposit may be required in advance.

Ø     Penalties for Late Payments

If no payment is received within fourteen days after the date of the invoice a 10% surcharge will be levied on the invoice.

Ø     Travel Expenses

Additional travel charge will be made where INCA staff are required to use their personal car or public transport to shop, run errands or take clients on outings. These will be itemised on invoices.

Ø     Equipment

Clients or the Local Authority have the responsibility to provide necessary equipment for undertaking care e.g. hoist, commode, bath seat etc. All equipment should be fully maintained in good working order.

Ø     Equal Opportunities

INCA aims to satisfy the needs of clients by providing equal opportunities for its staff, irrespective of their age, sex, marital status, racial or ethnic origin, physical disability or sexual orientation.

Ø     Placement Fee

Clients wishing to offer private employment to INCA staff may do so, but will be charged a one-off agency fee of 10% of the annual salary to be paid to the staff member.